the DGE 4 Step Customer success solution™
Turn Customer Success into a powerful growth engine. Dunn Growth Experts offers the DGE 4 Step Customer Success Solution™, a personalized and targeted digital and in-person consulting engagement so that you can set up your organization to reduce churn, enhance your customer’s journey and experience while increasing retention, expansion sales, customer advocacy, satisfaction, and lifetime value.
As part of the DGE 4-Step Customer Success Solution™, you will receive each of the following steps to success:
Assess: A performance and benchmarking assessment, including a findings report identifying strengths and challenges, the cost of churn, and showcasing the root causes of churn, with recommendations to improve performance
Customer Journey Map: A customer journey map to improve your customer’s experience, journey, value achieved and lifetime value earned
Strategy Workshop: An analysis and strategy workshop to close gaps, establish practices, define metrics and plan next steps
Build the Customer Success Organization: An organizational strategy to move forward so you can start growing your revenue and enterprise value