The first six months of the year have flown by and we only have six months left in the year. Are you making your numbers? Finish strong with these ten steps!
When I began my consulting practice, I noticed an interesting trend.
Some of the organizations produced chaos in their customer experience.
These organizations would often have impressive strategies, marketing initiatives and supply chains that would reel the customer in. But once the solution had been purchased, the customer seemed to enter a different realm entirely.
After 35 years of studying what makes businesses thrive while others flounder, I’ve learned the keystones of business success and how organizations can maximize their Enterprise Value. One of the most surprising insights I garnered was the exceptional cost of churn, here’s what I’ve discovered.
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