DGE Customer Success Assessment™

We have the DGE Customer Success Assessment™ designed for businesses who want turn Customer Success Management into a growth engine.

We will quickly and efficiently show you how to reduce churn, and increase customer retention, expansion, advocacy, satisfaction, and lifetime value.

How the DGE Customer Success Assessment™ works:

Simply complete the online questionnaire of key twenty-five researched and proven key competencies.

Within minutes you will receive a comprehensive 30-page report with your results for each of the twenty-five key capabilities compared to DGE’s industry benchmarks and three targeted recommendations for each, plus we show where things stand and pinpoint your current capabilities on the DGE Customer Success Maturity Model™.  

You also have the option to frictionlessly schedule a convenient online meeting with Bob to discuss the findings and performance improvement recommendations that will turn Customer Success Management a growth engine. 

Report Samples:


Add Ons:

  • Add on a 60-minute session with Bob to discuss your report findings in detail - purchase now ($699, includes report)
  • Add on two 90-minute sessions with Bob to create your go-forward strategy  - purchase now ($999, includes report)