What's included in your personalized report:

  • An introduction to Customer Success from Bob
  • Detailed Instructions on how to use the report
  • Your personalized Customer Success result
  • Your Customer Success Maturity Score
  • 26 detailed results showcasing:
    • Your results for the key 26 customer success questions you need to know the answer to in order to accelerate your revenue growth 
    • How you benchmark with the industry
    • What steps you need to take to overcome obstacles impeding your revenue growth

 

Sample questions that you'll be asked to answer from a scale of 1 to 10:

Your Organization's Customer Strategy: "My organization has a clear and effective strategy and plan to ensure our customers adopt and utilize our solutions, so they achieve business value, with defined customer adoption responsibilities across our organization"

Are Your Customers Advocates? "My organization understands the value of customer advocates, referrals and advocacy materials, including success stories, and the risks of negative reviews to customer acquisition and growth. We have a clear and effective strategy"

How You Track Your Customer Success: "My organization is uses data, metrics, surveys, business intelligence and reporting that shows that a customer on is track in adoption and utilization, and thereby likely to achieve success and business value with our solution."

Need more info before you commit? Schedule a FREE 15-minute meeting with Bob today to learn how the Customer Success Assessment can benefit you!